Payment Made But Not Showing as Paid

In most cases, online payments via Paystack are confirmed instantly. If a payment you've made isn't showing as Paid, here are the most common reasons and solutions.

Payment is showing as Pending

A Pending payment means Zenith AMS is awaiting confirmation from the payment gateway. This usually resolves within minutes. If it hasn't updated after 30 minutes, check your bank statement to confirm the payment was actually debited.

Debited from account but still shows outstanding

This can happen if the payment gateway callback failed due to a network interruption. Collect your payment reference number and bank statement, then contact your association's Account Officer or our support team. We can manually reconcile and confirm the payment.

Paid via cash or bank transfer

Offline payments must be manually recorded by your association's Account Officer. If you paid offline and your obligation still shows as outstanding, notify your admin with your payment details (amount, date, method) so they can record it in the system.

I paid twice

If an online payment arrives for something that has already been settled (for example you paid by card and your treasurer also recorded your cash), the charge is not credited twice and the money is not lost. The extra is kept for you as credit on your account, and your receipt says so. You can use it on your own charges, or ask your association to pay it back. See Your Credit on Account.